Motorcycle Travel FAQ – Colombia Moto Adventures

📞 On-Call Support & Assistance We’re here for you no matter where your ride takes you — from Medellín’s city streets to the most remote Andean trails.

• 🛠 On-call support: If something goes wrong, just call us — we’ll coordinate the fastest fix possible, whether that’s arranging local repairs, towing, or (in rare cases) delivering a replacement bike.

• ⏳ Remote areas: In rural Colombia, help may take longer to arrive, but we’re on call 24/7. We’ll guide you step-by-step, connect you with trusted mechanics, and do everything we can to keep your trip moving with minimal disruption.
  

🏍️ Why are our bikes so reliable & safe? We use only proven dual-sport bikes for Colombia’s conditions — the Suzuki DR650 and Honda XRE300.

• 🪶 Lighter & safer – Easier to control than heavy ADV bikes in mud, rivers, and mountain switchbacks.

• 🛠️ Simple & tough – Minimal electronics, built to handle rough terrain and remote travel.

• 🌬️ Air-cooled engines – No radiators to overheat or fail in tropical heat or high altitudes.

• 🛞 Terrain-ready – 21” front wheels, strong frames, long suspension travel for any road.

• 😎 Trusted locally – Used by Colombian police and guides daily — proven to work here. There's a reason they don't choose a BMW 800 or KTM1290

• 📄 Included coverage: SOAT (mandatory Colombian liability insurance) and personal medical coverage for rider and passenger.

• 🛡 Optional upgrade: Full coverage damage insurance with zero deductible available for total peace of mind.

• 🛂 Passport: Valid with at least 6 months before expiration.

• 🪪 Driver’s license: Motorcycle endorsement required (home country license is valid; IDP optional).

• 💳 Credit card: Must have sufficient funds for deposit.

• 📦 Bike documents: Registration, insurance, and inspection paperwork are included and stored in the top box. If lost, a $150 USD replacement fee applies.

• 🪖 Included: Full-face helmet (ECE 22.05 standard) with sun visor, jacket, gloves, and rain gear.

• 🧥 Passenger gear: Extra riding gear for passengers is free of charge.

• 👢 Bring your own: Riding boots and protective pants.

• 🦺 Legal requirements: Reflective vest required 6 pm–6 am, and helmets must have license plate stickers (we provide them).

• 🛣 Road variety: From smooth mountain twisties to rural gravel tracks — routes can be 90% paved or more adventurous if you choose.

• 🚧 Toll roads: Motorcycles do not pay tolls. Use the narrow lane to the far right of toll booths.

• 📍 Navigation: Use Waze or Google Maps offline mode; we’ll help you set it up before departure.

• 🚓 Checkpoints: Police and military are friendly — stop, smile, show your documents, and you’ll be on your way.

• 📷 Speed cameras: Clearly marked, mostly in towns; fines (~$150 USD) if triggered.

• 🧠 Local wisdom: Follow basic common sense and you'll be fine. There is a Colombian saying “No dar papaya” — don’t make yourself an easy target.

• ⛽ How to ask for fuel: Say “Lleno de Extra por favor” — means “Fill it up with Extra, please.”

• 🟢 Extra: Higher octane, cleaner, better for motorcycles (mainly in larger towns).

• 🟡 Regular: Lower octane, more common in rural areas — safe to use if Extra isn’t available.

• 🏍 Refueling tips: Always dismount before filling up.

• 🔄 Return policy: Return the bike with a full tank to avoid refueling charges.

• 💵 Currency: Colombian pesos only — USD/EUR not accepted for fuel or local purchases.

• 🏧 ATMs: Available in most towns; carry 200,000–400,000 pesos (~$50–100 USD) in small bills.

• ☀️ Dry seasons: Dec–Mar, Jun–Aug.

• 🌧 Rainy seasons: Apr–May, Sep–Nov (short, predictable afternoon showers).

• 🏍 Ride year-round: Colombia is a year-round riding destination; just bring rain gear.

• 📅 Year-round availability: No fixed start dates — ride when you want.

• 🏨 Booking types: Guided tours, self-guided rentals, or motorcycle rental + pre-booked hotels.

🧳 Free storage: Leave extra bags or luggage at our office while you ride.

• 🏨 Recommended hotel: Hotel Casa Laureles — close to our office, secure parking, safe neighborhood.

• 🔒 Security tips: Always use the steering lock and park at the end of the day in a guarded parking lot called a "parqueadero"

• ✅ 31+ days: Full refund or reschedule at no cost.

• 🔄 30 days or less: Reschedule at no cost; if rescheduling isn’t possible, refund minus hotel cost.

• 🚫 No hidden fees: No “administrative” charges, ever.

📑 Rental Contract – You can find and read our Colombia Moto Adventures Rental Contract before booking. 📄 View Contract Here

We’ve kept our Terms & Conditions clear, fair, and easy to understand so you can focus on the fun part — riding Colombia’s epic roads. No fine print, no hidden gotchas — just straightforward rules so you know exactly what’s included, what’s expected, and how we’ve got your back on the road. ​

​​​​✅ What’s Included

• Adventure-ready motorcycles – well-maintained, reliable, and set up for Colombia’s roads and trails.

• Full riding gear – helmet, jacket, gloves, knee guards, and rain gear.

• Easy navigation – phone mount + tap-to-ride route links (no GPS headaches).

• 24/7 bilingual support – real people that care, on call any time.

📝 Booking & Payments

• A 50% deposit reserves your bike. Pay the balance before your ride starts.

• We accept credit card, bank transfer, or cash.

​ 💰 Cancellations & Refunds

• Cancel 31+ days before rental: Full refund or reschedule at no cost.

• Cancel within 30 days: Reschedule for free, or get a refund minus hotel costs if rescheduling isn’t possible.

• Once your rental starts: No refunds if you can’t finish the trip.

🪪 Rider Requirements

• Valid motorcycle license from your home country.

• Minimum rider age: 21.

• Passport or government ID required.

🛡️ Insurance & Coverage

• Medical insurance included for rider and passenger.

• Optional full coverage damage insurance available if you want extra peace of mind.

• You’re responsible for the motorcycle during your rental period.

🔧 Breakdowns & Support

• We don’t have instant roadside service in remote areas, but we’re on call 24/7 and will help as fast as possible.

• If a serious issue happens, we’ll work to get you another bike so your trip keeps rolling.

⛽ Fuel & Maintenance

• Fuel is only included in guided trips.

• Return the bike with a full tank and in the same condition you received it.

🗺️ Your Responsibility

• Ride safely, follow local traffic laws, and respect Colombia’s communities and environment.

• Off-road riding is encouraged, but reckless use or intentional damage is your responsibility.

Bottom line: We’re here to make sure you have an unforgettable, hassle-free motorcycle adventure in Colombia — with a solid bike, clear terms, and a friendly team that’s got your back from start to finish.