Motorcycle Travel FAQ – Colombia Moto Adventures

📞 On-Call Support & Assistance We’re here for you no matter where your ride takes you — from Medellín’s city streets to the most remote Andean trails. • 🛠 On-call support: If something goes wrong, just call us — we’ll coordinate the fastest fix possible, whether that’s arranging local repairs, towing, or (in rare cases) delivering a replacement bike. • ⏳ Remote areas: In rural Colombia, help may take longer to arrive, but we’re on call 24/7. We’ll guide you step-by-step, connect you with trusted mechanics, and do everything we can to keep your trip moving with minimal disruption. 🏍️ Why are our bikes so reliable & safe? We use only proven dual-sport bikes for Colombia’s conditions — the Suzuki DR650 and Honda XRE300. • 🪶 Lighter & safer – Easier to control than heavy ADV bikes in mud, rivers, and mountain switchbacks. • 🛠️ Simple & tough – Minimal electronics, built to handle rough terrain and remote travel. • 🌬️ Air-cooled engines – No radiators to overheat or fail in tropical heat or high altitudes. • 🛞 Terrain-ready – 21” front wheels, strong frames, long suspension travel for any road. • 😎 Trusted locally – Used by Colombian police and guides daily — proven to work here. There's a reason they don't choose a BMW 800 or KTM1290

• 📄 Included coverage: SOAT (mandatory Colombian liability insurance) and personal medical coverage for rider and passenger. • 🛡 Optional upgrade: Full coverage damage insurance with zero deductible available for total peace of mind.

• 🛂 Passport: Valid with at least 6 months before expiration. • 🪪 Driver’s license: Motorcycle endorsement required (home country license is valid; IDP optional). • 💳 Credit card: Must have sufficient funds for deposit. • 📦 Bike documents: Registration, insurance, and inspection paperwork are included and stored in the top box. If lost, a $150 USD replacement fee applies.

• 🪖 Included: Full-face helmet (ECE 22.05 standard) with sun visor, jacket, gloves, and rain gear. • 🧥 Passenger gear: Extra riding gear for passengers is free of charge. • 👢 Bring your own: Riding boots and protective pants. • 🦺 Legal requirements: Reflective vest required 6 pm–6 am, and helmets must have license plate stickers (we provide them).

• 🛣 Road variety: From smooth mountain twisties to rural gravel tracks — routes can be 90% paved or more adventurous if you choose. • 🚧 Toll roads: Motorcycles do not pay tolls. Use the narrow lane to the far right of toll booths. • 📍 Navigation: Use Waze or Google Maps offline mode; we’ll help you set it up before departure.

• 🚓 Checkpoints: Police and military are friendly — stop, smile, show your documents, and you’ll be on your way. • 📷 Speed cameras: Clearly marked, mostly in towns; fines (~$150 USD) if triggered. • 🧠 Local wisdom: Follow basic common sense and you'll be fine. There is a Colombian saying “No dar papaya” — don’t make yourself an easy target.

• ⛽ How to ask for fuel: Say “Lleno de Extra por favor” — means “Fill it up with Extra, please.” • 🟢 Extra: Higher octane, cleaner, better for motorcycles (mainly in larger towns). • 🟡 Regular: Lower octane, more common in rural areas — safe to use if Extra isn’t available. • 🏍 Refueling tips: Always dismount before filling up. • 🔄 Return policy: Return the bike with a full tank to avoid refueling charges.

• 💵 Currency: Colombian pesos only — USD/EUR not accepted for fuel or local purchases. • 🏧 ATMs: Available in most towns; carry 200,000–400,000 pesos (~$50–100 USD) in small bills.

• ☀️ Dry seasons: Dec–Mar, Jun–Aug. • 🌧 Rainy seasons: Apr–May, Sep–Nov (short, predictable afternoon showers). • 🏍 Ride year-round: Colombia is a year-round riding destination; just bring rain gear.

• 📅 Year-round availability: No fixed start dates — ride when you want. • 🏨 Booking types: Guided tours, self-guided rentals, or motorcycle rental + pre-booked hotels.

🧳 Free storage: Leave extra bags or luggage at our office while you ride.

• 🏨 Recommended hotel: Hotel Casa Laureles — close to our office, secure parking, safe neighborhood. • 🔒 Security tips: Always use the steering lock and park at the end of the day in a guarded parking lot called a "parqueadero"

Cancel 31+ days before the rental start date: 50% refund minus PayPal processing fees. Cancel with less than 30 days’ notice: No refund. Cancellations made within 30 days of the rental start date are not eligible for any refund, including cancellations due to illness, flight delays, or changes in personal travel plans. Once the rental has started: No refunds for unused days, early return, or trip interruption. 📄 Full Terms & Conditions Please review the complete rental agreement before booking. Click here to read the full contract and rental terms. (https://www.colombiamotoadventures.com/terms-and-conditions)

Please see complete terms and conditions here: https://www.colombiamotoadventures.com/terms-and-conditions (https://www.colombiamotoadventures.com/terms-and-conditions)