Our Refund Policy

We keep it simple and fair — plans change, life happens, and we’ve got your back. Whether you’re on a guided tour, a self-guided rental, or a rental + pre-booked hotels package, our flexible policy makes it easy to reschedule or get a refund when you need it.

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Quick summary

• ✅ 31+ days before start: Full refund or reschedule at no cost.

• 🔄 30 days or less: Reschedule at no cost. If rescheduling isn’t possible, we refund the trip price minus any hotel costs already booked.

• 🧾 No hidden or “administrative” fees — ever.

 

Full policy (easy to read)

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📅 Cancellations 31+ days before your start date

• ✅ Full refund, or

• 🔄 Free reschedule to new dates (subject to availability).

 

⏳ Cancellations 30 days or less before your start date

• 🔄 Free reschedule to new dates (subject to availability).

• 💳 If you can’t reschedule, we’ll refund the full trip price excluding hotel costs that have been prepaid on your behalf.

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🏨 About hotels & third-party bookings

• When your booking includes pre-booked hotels, we pass through any non-refundable hotel charges if you cancel within 30 days.

• If you decide to change a hotel after all hotels have been booked and confirmed, you will be responsible for any extra charges from the change.

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🔁 Date changes (rescheduling)

• You can reschedule at no cost (subject to availability).

• Prices may adjust if you move to peak season or choose a different bike/tour length.

 

🧾 No hidden fees

• No admin fees. No processing fees. No surprises.

 

⚖️ Not Responsible For Consequential Damages

• Colombia Moto Adventures is not responsible for any indirect, incidental, or consequential damages that may occur during your trip.

• This includes things like lost flights, missed reservations, personal inconvenience, emotional distress, loss of income, or any other costs not directly related to the motorcycle rental itself.​

• “No consequential damages” means if something unexpected happens — for example, a breakdown delays you and you miss a hotel night or flight — the company isn’t liable for those indirect losses.

• You’re covered for the motorcycle and the service you paid for, but not for secondary costs that arise as a result of a delay or incident.

 

How to request a refund or reschedule

1. 📧 Email: Jeff@colombiamotoadventures.com

2. 📱 WhatsApp: +57 321-491-7060

3. 🗓 Include your name, original dates, new preferred dates (if rescheduling), and booking reference if you have it.

 

FAQs

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What if my flights change or I have an emergency?

• We’ll work with you to reschedule at no cost. If that’s not possible, we’ll apply the refund rules above.

 

Does this apply to guided tours, self-guided rentals, and rental + pre-booked hotels?

• Yes — the same flexible policy applies to all three. Hotel pass-through rules only apply when hotels are included.

 

How quickly do refunds process?

• We initiate refunds promptly once details are confirmed. You usually receive the refund instantly but your bank/card determines the final posting time.